Complaints Process

If you have a problem, concern or complaint about any part of the service provided by any Cole Murray Adviser, please tell us so we can try to fix the issue(s).

You may contact the Cole Murray internal complaints scheme by speaking with our Complaints Officer, Will Vermeulen. He can be contacted on 06 870 7050, or by email.

If we cannot agree on how to fix the issue or if you decide not to use the internal complaints process, you can contact Financial Disputes Resolution Service.

This service is available at no cost to you and will help us resolve any disagreements.